HubSpot "Chatflows" include both Chatbots (automated messages) as well as Live Chat.
Video 1: Understand HubSpot Chatflows before you've set one up
Watch this video full screen: https://share.vidyard.com/watch/geBfCHrAt7XWt6DfTfAubp?
Video 2: Understanding Chatbots vs Live Chat in HubSpot + Settings
Watch this video full screen: https://share.vidyard.com/watch/vyXkUM9EYKbiUqDPsNRRTm?